SHIPPING & RETURNS

SHIPPING POLICY

At RUVKA, we are committed to delivering your order as efficiently and reliably as possible.

Processing Time

All orders are processed within 1–3 business days. Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery times may vary depending on your location:

United Kingdom: 5–10 business days
Europe: 7–12 business days
International: 10–20 business days

Please note that shipping times are estimates and may be affected by external factors such as customs delays or peak periods.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method. From time to time, we may offer free shipping promotions.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor the progress of your delivery.

Customs & Duties

For international orders, customs fees or import duties may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Delays

While we aim to meet all delivery estimates, delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding.

If you have any questions regarding shipping, please contact our support team.

RETURN & EXCHANGE POLICY

At RUVKA, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

Returns

You may request a return within 14 days of receiving your item.

To be eligible for a return:

The item must be unused and in its original condition
All original packaging must be included
Proof of purchase is required

Once your return is approved, you will receive instructions on how to send the item back.

Exchanges

We offer exchanges for defective or damaged items. If you received a faulty product, please contact us within 7 days of delivery with photos and details of the issue.

Refunds

After we receive and inspect your returned item, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
Original shipping fees are non-refundable

Non-Returnable Items

Certain items may not be eligible for return, including:

Items that show signs of use
Products not in original condition

If you have any questions regarding returns or exchanges, please contact our support team.